Shipping policy
Shipping Policy
At Hemlund we work to give you a smooth and reliable shopping experience, and that includes clear, transparent shipping terms. We offer free shipping on all eligible orders sent to the United States and the United Kingdom.
Where we ship
This policy applies to orders shipped to the United States and the United Kingdom.
Delivery times
Orders are dispatched from our international warehouse. Delivery usually takes 5–8 business days, and every order is shipped with tracking.
Order cut-off time: 17:00 (GMT). Orders placed after this time are processed on the next business day.
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Handling time: 1–2 business days to dispatch, Monday to Sunday.
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Transit time: 4–6 business days, Monday to Sunday.
- Estimated total delivery time: 5–8 business days.
Once your order has been processed, it is handed to one of our trusted delivery partners for safe and timely delivery.
Delivery problems
If your delivery is delayed, lost or arrives damaged, please contact our customer support right away. Our team will investigate and resolve the issue as quickly as possible.
Track your order
Once your order has shipped, you will receive a confirmation email with a tracking number.
You can track your delivery at any time on the order tracking page.
Contact information
Store name: Hemlund
Address: 38 Rochester Row, Greater, London SW1P 1LE
Email: support@hemlund.se
Phone: +46 76 596 87 23
Customer service hours: Monday to Sunday: 9:00 – 17:00 (GMT)
Response time: We aim to reply to every inquiry within 1–2 business days.