Billing Terms
These billing terms explain how payments are handled at Hemlund. By placing an order on our website, you confirm that you understand and accept the billing practices described below.
1. Accepted payment methods To make checkout secure and convenient, Hemlund supports several payment options. We currently accept: secure card payment and bank transfer (bank transfer is available for bulk or special orders – contact us for more information).
All payments are processed in the currency shown at checkout:
US dollars (USD) for orders from the United States and pounds sterling (GBP) for orders from the United Kingdom.
2. Payment processing
Payment must be made in full at checkout.
We do not start preparing, packing or delivery an order until the payment has been verified.
Orders with failed or declined transactions will not be confirmed.
3. Pricing and currency
- Prices are shown in US dollars (USD) for customers in the United States and in pounds sterling (GBP) for customers in the United Kingdom. Prices may be updated without prior notice based on changes in promotions, product costs or market conditions.
- Taxes, fees and delivery costs (where applicable) are shown clearly at checkout before you complete your order.
4. Secure payment handling
Hemlund uses SSL encryption and reputable payment processors so that every transaction is protected.
We do not store or keep your card or payment details after a purchase has been completed.
5. Refunds and chargebacks
All refunds are processed in line with our official refund and return policy.
Unjustified or fraudulent chargebacks will be disputed through the appropriate channels.
If you run into a billing error or a payment problem, please contact us at support@hemlund.se and we will help you quickly.
6. Fraud prevention
Hemlund may hold, review or cancel any order suspected of fraud or unauthorized activity.
For unusually large or high-risk orders, additional identity or payment verification may be required.
7. Contact information
Contact details
Store name: Hemlund
Company: 38 Rochester Row, Greater, London SW1P 1LE
Email: support@hemlund.se
Phone: +46 76 596 87 23
Customer service hours: Monday to Sunday: 9:00 – 17:00 (GMT)
Response time: We aim to reply to every enquiry within 1–2 working days.